
FAQs
How long will it take to receive my order?
- Standard Delivery: Delivery takes 4-5 business days after dispatch.
- Total Estimated Delivery Time: 5-7 business days (Processing + Delivery).
- Delivery Details: Tracking information will be automatically provided in your email within 24 hours. If you don’t see it, please check your spam or junk folder.
Please Note:
- Some destinations in the UK (e.g. Northern Ireland, Highlands & Islands) may require an additional 1-2 business days for delivery.
Where can I find my tracking number?
- After you place your order, we send out an email with your shipping details within 24 hours.
- Track your order using your e-mail and order number or the tracking number we provide.
What are the return conditions?
- Our Return & Refund Policy guarantees that you can return your order within 14 days of receipt in line with our Return Policy.
- Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.
For more details, please review our Return & Refund Policy
What should I do for the return process?
- To initiate a return, please contact us with email contact@zellvo.co.uk
- Please note that return requests are typically processed within 24 to 48 hours.
- For any questions, please reach out to our Customer Support team at contact@zellvo.co.uk
- Or check the Return & Refund Policy for more information.
When will I receive my refund?
- We will process your refund once we receive and inspect the returned items.
- Refunds typically take 5-10 business days, depending on your bank or payment provider.
FOR HIM & HER
At ZELLVO, we combine exceptional quality with distinctive designs to bring you fashion that fits beautifully and reflects your unique personality.
More than just fashion, ZELLVO represents a lifestyle of elegance, confidence, and individuality—created for those who appreciate timeless style and modern sophistication.
From Everyday Essentials to Timeless Elegance – Style That Defines You.
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Free Shipping
Fast & Free shipping within the UK! Orders are processed by the next business day.
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Customer Support
If you have any questions or concerns? We are happy to assist you at contact@zellvo.co.uk
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14-Day Try-It
Try your new fit for14 days. Returns are simple and hassle-free
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Secure Payment
We safeguard your payment details with Secure Encryption for the best shopping experience.
ZELLVO
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CUSTOMER SUPPORT
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ABOUT ZELLVO
ZELLVO is a trading name of VERSE SHOP LTD, a company registered in England and Wales (Company No. 17425370).
Business Address: OFFICE 20804 ,182-184 HIGH STREET NORTH, EAST HAM , LONDON, E6 2JA , UNITED KINGDOM
Support Email: contact@zellvo.co.ukPhone Support: +447822015616
Business Hours: Monday - Friday: 9 AM - 6 PM
Trading Name: ZELLVO
Company Name: VERSE SHOP LTDCompany Number: 17425370



